Is a component not working as it should, or do you have a complaint about a product or our service? Send an email to info@rdmparts.com. An employee will review your report and contact you.
How to report a warranty claim or complaint
Include the following in your email:
- your order number;
- the product’s article number;
- a brief description of the problem;
- photos of the product and the problem.
With this information, we can assess your report immediately.
What is covered by the warranty?
| Warranty | RDM Parts’ warranty is limited to the product’s manufacturer’s warranty. |
|---|---|
| Not covered by the warranty | Normal wear and tear. Minor deviations in quality, colour, weight, dimensions or operation. |
| Repair costs | If repairs involve costs, we will let you know in advance. If you do not agree, you will receive the product back upon payment of the inspection costs. |
Within what period must you report a complaint?
- Business customers: within 7 days of discovering the defect, and no later than 14 days after the invoice date.
- Private customers: visible defects within two months of delivery.
If your complaint is justified, we will still deliver or repair the product. You can read all the rules in our General Terms and Conditions.
Something damaged or received incorrectly?
Is it a damaged parcel, a missing item or an incorrect item? Then read Parcel damaged, something missing or incorrect item received.
Questions? Email info@rdmparts.com, send a message via WhatsApp (+31 344 645 675) or call +31 344 645 675. See also Contact and opening hours.