Does a part not fit, or do you no longer need it? You can return it within 14 days. Our returns portal only works within the European Union. Are you located in the United Kingdom or another country outside the EU? Then register your return with us by e-mail. We will arrange collection and send you a return label. Are you located within the EU? Then read Returns within the EU.
In this article
What can you return?
| Period | 14 days after receipt, without giving a reason. The period starts on the day after receipt. |
|---|---|
| Condition of the item | Unused and undamaged, in the original packaging, with all accessories and documentation. |
| Cannot be returned | Items that have been made to measure or personalised. Sealed items whose seal you have broken. |
How to register a return
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Send us an e-mail
E-mail info@rdmparts.com and include:
- Your order number. This is shown on your packing slip and order confirmation.
- The part number or item number of each item you are returning.
- The quantity of each item.
- The dimensions of the parcel (length x width x height in cm).
- The weight of the parcel in kg.
Example of your e-mail
Subject: Return order number [your order number]
Order number: 412345
Item 1: item number R93-4262, quantity 2
Item 2: item number RDM-MBA7024A, quantity 1
Parcel dimensions: 60 x 20 x 15 cm
Parcel weight: 4 kg
Collection address (if different from the delivery address): ... -
We will contact you
An employee will review your request and contact you. If any information is missing, we will ask you for it.
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You will receive a return label
The employee will arrange collection of your parcel and send you a return label by e-mail. You will also be told when the parcel will be collected.
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Package the item
Use the original packaging and a sturdy box. Print the return form, complete it in full and place it in the box with the items. Attach the return label to the box.
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Have the parcel ready
Make sure the parcel is ready at the agreed collection time. The carrier will take it from you.
Please note: do not return anything without our confirmation. We may process a return that has not been registered with us less quickly.
Customs details
A return shipment from outside the EU goes through customs. Therefore, include these details on the shipping documents and state that it is a return shipment, not a new sale:
| Recipient | RDM Parts B.V. For the attention of Returns Department Spoorstraat 3C 4054 MA Echteld Netherlands |
|---|---|
| VAT number | NL823238672B01 |
| EORI number | NL823238672 |
The employee will let you know which other documents are required when they send you the return label.
What does a return cost?
You are responsible for the return shipping costs. The employee will tell you in advance how much collection will cost. You are also responsible for any taxes, import duties and export duties on the return shipment.
Is it due to an error on our part or is the item defective? Mention this in your e-mail. In that case, you will not pay any return costs.
When will you receive your refund?
As soon as we have received and checked your return, we will issue a refund within 14 days. This will be made using the payment method you used for the purchase.
- Shipping costs, taxes and duties that you paid for the return shipment will not be refunded.
- If the item has decreased in value because you used it more than was necessary to assess it, we may deduct this decrease in value.
More than 14 days ago or a defect?
You can return an item within 14 days of receipt without giving a reason. The rules below apply after that.
| Item no longer needed after 14 days | The right to return an item without giving a reason applies for 14 days after receipt. After that, you can no longer simply return an item. Contact us at info@rdmparts.com; we will discuss the options with you. |
|---|---|
| Defect or fault | Report a fault in writing via info@rdmparts.com, with as detailed a description as possible (photos are helpful). Business customers must report this within 7 days of discovering it and no later than 14 days after the invoice date. Private customers must report visible defects within two months of delivery. If the complaint is justified, we will subsequently deliver or repair the product. |
| Minor deviations | Minor deviations in quality, colour, weight, dimensions or operation do not qualify for return, repair or warranty. |
| Repair costs | If repairing a defect involves costs, you will be informed in advance. If you do not agree, you will receive the product back upon payment of the inspection costs. |
| Return does not meet the conditions | We will not refund the purchase price. The product remains yours and you must collect it from us within two weeks. At your request, we will send it back; you will then be responsible for the shipping costs. |
| Costs when exercising the right of withdrawal | If you are a private customer and exercise your right of withdrawal, you are responsible for no more than the cost of returning the item. |
You can read all the rules in our General Terms and Conditions. RDM Parts’ warranty is limited to the manufacturer’s warranty; normal wear and tear is not covered by the warranty.
Exchanges
We do not exchange items directly. Return the original item according to the steps above and place a new order for the correct item. This is the quickest way to receive the new item.
Questions? Contact us at info@rdmparts.com, +31 344 645 675 or, for customers in the United Kingdom, +44 1483 764467.