Does a part not fit, or do you no longer need it? You can return it within 14 days. You register the return yourself in our returns portal and will immediately receive a UPS shipping label there. Are you delivering outside the European Union? Then read Returning parts outside the EU.
In this article
What can you return?
| Period | 14 days after receipt, without giving a reason. The period starts on the day after receipt. |
|---|---|
| Condition of the item | Unused and undamaged, in the original packaging, with all accessories and documentation. |
| Cannot be returned | Items that have been made to measure or personalised. Sealed items whose seal you have broken. |
How to register a return
Please note: the returns portal only works with the delivery note number on your delivery note (11 digits, starting with a 7) and only within 14 days of purchase. Was that longer ago? Then read More than 14 days ago or a defect?
Keep your delivery note to hand. It was included with your delivery. You need the delivery note number to register the return.
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Find the delivery note number on your delivery note
There are two numbers next to each other on the delivery note. The delivery note number is 11 digits long and starts with a 7. The order number is 6 digits. You need the delivery note number.
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Open the returns portal
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Enter your postcode and the delivery note number
Under "Your postcode", enter the postcode of the delivery address.
Please note: the field is called "Order number", but you must enter the 11-digit delivery note number there. If you enter the 6-digit order number, the portal will not find your order.
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Select the items and create the label
Click "Find order", tick the items you are returning and follow the steps. Here, you also choose whether to drop off the parcel yourself or have it collected. You will then receive a UPS shipping label.
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Put the returns form in the box
Print the returns form, complete it and place it in the box with the items. Processing your return will take longer without this form.
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Drop off the parcel
Stick the label on the box and drop off the parcel at a UPS location. If you chose collection, UPS will collect it from you.
How much does a return cost?
The cost of the returns label depends on your country and on whether you choose to drop it off at a UPS location or have it collected. You will see the amount in the returns portal before confirming the return. We deduct the costs from the amount you receive back.
Is it due to an error on our part or is the item defective? Then you will not pay return costs. In that case, first contact us via info@rdmparts.com, +31 344 645 675 or WhatsApp.
Would you prefer to use your own carrier?
That is allowed. Pack the item properly, include the completed returns form and send it to the address below. You will then be responsible for the shipping costs.
RDM Parts B.V.
For the attention of Returns Department
Spoorstraat 3C
4054 MA Echteld
The Netherlands
When will you get your money back?
As soon as we have received and checked your return, we will refund you within 14 days. This will be done via the payment method you used for the purchase.
- If you return your entire order, you will also receive a refund of the original shipping costs.
- If you return part of your order, you will not receive a refund of the shipping costs.
- If the item has decreased in value because you used it more than was necessary to assess it, we may deduct that loss in value.
Exchanges
We do not exchange items directly. Return the original item following the steps above and place a new order for the correct item. This is the quickest way to receive the new item.
More than 14 days ago or a defect?
The returns portal only works with the delivery note number on your delivery note and only within 14 days of purchase. Once this period has passed, you can no longer use the portal.
| Item no longer needed after 14 days | The right to return an item without giving a reason applies for 14 days after receipt. After that, you can no longer simply return an item. Contact us via info@rdmparts.com; we will discuss what is possible with you. |
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| Defect or fault | Report a fault in writing via info@rdmparts.com, with as detailed a description as possible (photos can help). Business customers must report this within 7 days of discovering it and no later than 14 days after the invoice date. Private customers must report visible defects within two months of delivery. If the complaint is justified, we will still deliver or repair the product. |
| Minor deviations | Minor deviations in quality, colour, weight, dimensions or operation do not qualify for return, repair or warranty. |
| Repair costs | If repairing a defect involves costs, we will inform you in advance. If you do not agree, you will receive the product back after paying the inspection costs. |
| Return does not meet the conditions | We will not refund the purchase price. The product remains yours and you must collect it from us within two weeks. At your request, we will send it back; you will then be responsible for the shipping costs. |
| Costs when exercising the right of withdrawal | If you are a private customer and exercise your right of withdrawal, you will be responsible for no more than the cost of returning the item. |
You can read all the rules in our General Terms and Conditions. RDM Parts' warranty is limited to the manufacturer's warranty; normal wear and tear is not covered by the warranty.
Warranty and complaints
We follow the statutory warranty provisions: an item must do what you may reasonably expect it to do. The warranty conditions are set out in our General Terms and Conditions.
Do you have a complaint about an item or our service? Email info@rdmparts.com. We will respond within 1 working day and work with you to find a solution.
This returns policy follows the European Consumer Rights Directive (Directive 2011/83/EU) and the Dutch rules on distance selling in the Civil Code.