Is there something wrong with your delivery? Let us know by email via info@rdmparts.com or via WhatsApp (+31 344 645 675). The more information you include, the faster we can resolve it for you. Always include your order number.
In this article
Package or item damaged
Was the packaging damaged on arrival, or is the item itself damaged? Take photos of the packaging and the item and send them to us, together with your order number. Do not throw away the packaging yet; it may be needed to process the claim with the carrier.
Something is missing
First check the following points before contacting us:
- Check carefully among the packing material. Small parts, such as bolts, washers or clips, are sometimes hidden among the packing paper.
- Check whether the packaging was damaged on arrival. If so, take a photo of it.
- Check whether your order is being delivered in parts. Items that were not yet in stock can be found in your account under My Backorders, together with the expected delivery date. See My account: where can you find what?.
Is the item genuinely missing? If so, let us know:
- your order number;
- which item is missing (item number or description);
- how many items are missing;
- a photo of the packaging, if it was damaged.
We will then send the missing item as soon as possible.
Incorrect item received
Have you received a different item from the one you ordered? Send us a photo of the old part you want to replace and a photo of the part you received, together with your order number. We will investigate what went wrong and send you the correct item. In that case, you will not have to pay the return costs.
You ordered the wrong item
Did you order the wrong item yourself? It can happen. Send us the make, model and serial number of your machine, and we will find the correct item for you.
You can return the incorrectly ordered item yourself. Within the EU, register the return in our returns portal; see Returns within the EU. If you are located in the United Kingdom or outside the EU, see Returns from the United Kingdom and outside the EU.
Package not received
As soon as your package has been dispatched, you will receive a track & trace link by email. Check there where your package is. Haven't received an email? Also check your junk email folder.
Is the package marked as delivered, but you have not received anything? Or has the shipment been stuck for a long time? Contact us with your order number. We will investigate this with the carrier.
Questions? Email info@rdmparts.com, send a message via WhatsApp (+31 344 645 675) or call +31 344 645 675. See also Contact and opening hours.