In your account on rdmparts.com you can find your customer number, orders, backorders and quotations. You can also manage your details, addresses, payment methods and employees. Open your account via the person icon at the top right of every page.
Where can I find my customer number?
Your customer number is shown at the top of the Overview page, to the right of the title: "Customer no.: 12345". Quote your customer number when you call or email us, so we can help you more quickly.
Overview
The Overview page shows you at a glance:
- Personal details: name, company name, VAT number and email address.
- Default payment method.
- Newsletter and basket reminders: whether you receive these emails. You can unsubscribe at any time.
- Primary billing address and primary delivery address.
- Latest order: date, status, order number, payment status and payment method.
Your profile
Under Your profile, you can change your details:
- Account type: private individual or business.
- Title, surname and company name (business).
- VAT number: enter this yourself in the VAT Reg. No. field. Do this if you are placing a business order.
- Change email address: the address you use to log in.
- Change password.
After making changes, click Save changes.
Employees
Do several colleagues place orders through your company? Under Employees, create a separate login for each colleague using Create employee. For each employee, you can see their name, email address and the date on which the account was created. Use Edit employee and Delete employee to make changes. You can read what an employee is and is not allowed to do in the article Employee permissions explained.
Addresses
Under Addresses, you can see your default billing address and default delivery address, followed by all your saved addresses.
- Add new address: for example, a second branch or a workshop.
- Edit: change an existing address or make it your default address.
You can choose from these addresses during checkout. Would you like to change the delivery address for an order that has already been placed? Please contact us as soon as possible.
Payment methods
Under Payment methods, choose which payment method is selected by default at checkout. Available options may include iDEAL | Wero, credit card (Visa), PayPal and Google Pay. Choose a payment method and click Change.
Paying on account is possible for business customers who have been approved by us for this. Would you like to buy on account? Request this via info@rdmparts.com; your account manager will assess the application.
Orders
Under Orders, you will find all your orders, with the newest at the top, 10 per page. For each order, you can see the order date, status, order number, payment status and payment method. Click Expand for the details:
- Delivery status and delivery method, for example UPS Standard or Collection from RDM Parts.
- Per item: product number, quantity, price, delivery status and expected delivery date.
- Shipping costs, VAT and total amount.
What do the statuses mean?
| Order: Open | We have received your order; processing has not yet started. |
|---|---|
| Order: Processing | We are processing your order: items are being picked or are still on their way from our supplier. |
| Order: Complete | Your order has been fully processed. |
| Payment: Open | Payment has not yet been received. For payment on account: the invoice is still outstanding. |
| Payment: Authorised | Payment has been approved and is being processed. |
| Payment: Partially refunded | Part of the amount has been refunded, for example after a return. |
| Delivery: Open | Not yet dispatched or not yet ready for collection. |
| Delivery: Dispatched | Your parcel is on its way. You will receive the tracking details by email. |
Collection: have you chosen Collection from RDM Parts? We will always let you know by email or telephone when your order is ready for collection. Please only come after receiving that message; then you can be sure that everything is there.
Would you like to order the same items again? Click the three dots at the top right of the order and choose Repeat order. The items will then be added to your basket. Always quote the order number when asking us a question about an order.
My Backorders
A backorder is an item from your order that has not yet been delivered in full, for example because it still needs to be ordered from our supplier. Under My Backorders, you can see all these items in one place, even if they come from different orders.
| Product | Name and item number. |
|---|---|
| Order number | Two numbers: first the order number from the webshop (for example 72940), followed by our 6-digit order number (for example 415975), which is also shown on your despatch note. Both numbers belong to the same order. Click the first number to open the order. |
| PO number | Your own purchase or reference number, if you provided it when placing the order. |
| Order date | When you ordered the item. |
| Comment | Any comment relating to the order. |
| Remaining | How many have already been dispatched, for example "0 / 2 dispatched". |
| Expected delivery | The date on which we expect to deliver the item, once this is known. |
| Status | Open: the item still needs to be delivered in full. |
Use the search field above the list to search by item number, order number, PO number, product name or comment. Use the basket icon next to an item to add the same item to your basket again.
Is there no expected delivery date yet, or has the date passed? Contact us with the order number and we will look into it for you.
My quotations
Under My quotations, you will find the quotations we have prepared for you. For each quotation, you can see the quotation number, date, expiry date, status and total amount excluding VAT.
- Click View to open a quotation. If the quotation is still valid, you can view it there and pay directly.
- You can no longer order a quotation with the status Rejected or an expired quotation. In that case, request a new quotation.
- If an item from the quotation is no longer available, you will see a notification in your basket. Contact us for an alternative.
Requesting a quotation is best done using the Request quotation button in your basket: add the items to your basket and click the button. The quotation will then also appear under My quotations, so you can view and pay for it directly later. You can also email info@rdmparts.com, but the quotation will not appear in your account.
Wish list
Click the heart icon next to an item to add it to your wish list. You can find the list via the heart icon at the top right of every page. Useful for parts that you order regularly. You can also add an item from an order using Add to wish list.
What is not shown in your account?
- Tracking details: you will receive these by email as soon as your order has been dispatched. Have you not received an email? Check your junk email folder, or ask us using your order number.
- Invoices: you will receive invoices by email from accounts@rdmparts.com. Send a request for a copy or a question about an invoice to the same address.
- Register a return: do this in the returns portal. See the article Returns within the EU.
Still unable to resolve the issue? Contact our parts specialists via info@rdmparts.com or +31 344 645 675.