In this article, you can read how you pay us, when you receive the invoice and how credit notes work.
In this article
Payment methods
You can pay in the webshop using, among other methods, iDEAL | Wero, credit card (Visa), PayPal or Google Pay. The payment method you used is shown on your invoice.
Paying on account is possible for business customers who have been approved for this. Read more about this in the article Business account and discount.
When will I receive my invoice?
We send the invoice after your order has been delivered. This also applies if you paid in advance: in that case, you will only receive the invoice later, after delivery.
The invoice is sent to the email address you used to place the order. Invoices are sent from accounts@rdmparts.com. Also check your junk email folder if you cannot find it.
Invoices to a fixed email address
Would you always like to receive your invoices at a fixed email address, for example your accounts department's address? Email the desired address to info@rdmparts.com, along with your customer number. We will set this up for you.
Credit notes and refunds
Have you received a credit note, for example after a return? We will offset the amount against your next order.
Would you rather receive a refund? You can request this by emailing info@rdmparts.com. We will refund the amount using the same payment method that you used for the original payment.
VAT number
Are you placing an order as a business? Enter your VAT number under Your profile in your account, in the VAT Reg. No. field. See My account: where can you find what?.
Questions about an invoice
Do you have a question about an invoice or would you like a copy? Email accounts@rdmparts.com and include the invoice number or your order number.